We're here to offer FREE tech support to get you set up with the Hard Light podcasts, streaming or using the Online Store.

Not sure how to download something from the store and burn it to a CD? No problem - we're glad to help. We'll even be able to LOOK at YOUR computer screen and give you a tutorial so you can learn as we work it through.

First - use the contact us form to make an appointment so we can coordinate the time to talk..

Then - Simply follow these instructions - blue for Mac or yellow for Windows PC...

MAC	PC / WINDOWS
first - click this:	first click this:
As the program is downloading, clear off anything from your desktop or close any open window that you'd rather we not see or is confidential - we'll be able to see exactly what you see as you look at your monitor.	As the program is downloading, clear off anything from your desktop or close any open window that you'd rather we not see or is confidential - we'll be able to see exactly what you see as you look at your monitor.
download the program. When it's done you'll see a yellow M on your desktop, like this:	a dialog will ask if you want to run or save the program. First click Choose save, and click desktop.
double-click the M and it will open a new window, with another M in it, like this:	Now, go to your desktop and double-click Mikogo.exe Choose RUN
double-click that M. A dialog wil ask if you are sure you want to open Mikogo. Click Open	a cute little dialog box will appear asking for your meeting ID and name. Enter the number we give you, and your name and click JOIN.
Now, look at the very top right edge of your monitor - there will be a grey M. Click and HOLD it a moment to see the menu like this:
Choose Join Meeting, and enter the meeting ID we give you, and your first name. Now we're connected - hooray!	Choose Join Meeting, and enter the meeting ID we give you, and your first name. Now we're connected - hooray!
Now we'll ask you to become the presenter, so that we can see your computer - click YES	Now we'll ask you to become the presenter, so that we can see your computer - click YES
After we end our meeting, go ahead and drag the yellow M that was on your desktop into the trash. Also trash the file called mikogo.dmg.	After we end our meeting, go ahead and drag the mikogo.exe that was on your desktop into the trash.